Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship
It’s important to ensure that critical IT systems are always available to support core business functions, but maintaining IT systems with an in-house IT staff can be costly and leave you without expertise in the latest technologies. TeraCloud provides services to address your IT support needs.
Our Managed IT Services provide regular management of systems and networks that keep your PCs, servers and networks up and running, minimizing downtime and maximizing productivity. We’ll build the right managed IT service plan to optimize your business. We are you Virtual CIO, will work with you on budgeting and planning for growth. Click a topic below for a quick overview of the main benefits:
We love documentation! Everything we do, every PC, router, switch, service, password or system we manage is available to you in a secure portal 24×7.
A Web or App based dashboard will be customised for your organization. This provides an easy way to communicate, train and receive support from our support team. As a manager, it allows you to view quotes, invoices, the status of all your end users support tickets and much more.
We specialize in Insurance, Healthcare and Legal IT Managed services.
Utilizing the best of breed in security tools and our tested best practices, we harden your IT footprint, and reduce your risk.
We continuously teach your end users about threat recognition & prevention. We also offer application training, getting them to understand and learn how things like Microsoft Teams, SharePoint, Office and how Microsoft 365 can bring to business automation and organization efficiency.
Why choose TeraCloud as your Managed IT Services Provider? Just talk to our current clients (we’ll help you do that). We are laser focused on keeping all of your technology assets and systems running smoothly, so you can concentrate on running your business and not being the “IT Guy”.