#TivoliGardens aims to find out what each and every one of their 4.5 million guests annually prefers, and to help them enjoy their stay. How does the world’s second oldest amusement park make it happen? With #Microsoft #Dynamics365 Customer Insights. See the full story here:
The way people work and live changed drastically during 2020. Companies quickly transitioned to remote work, adopting a new culture to overcome collaboration and remote shipping challenges. Fortunately, Microsoft offers a wide variety of tools and platforms, from Microsoft 365, Dynamics 365, Azure, GitHub, and Visual Studio—helping companies build business resilience.
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Gartner’s “Voice of the Customer” offers insights to vendors’ customer relationships through statistical data. Learn how #GartnerInc’s study in CRM lead management can inform the success of your own company when managing leads.
To stand out to customers in the energy market, AEP Energy had to find a way to meet rising expectations despite being technologically outgunned by larger competition. A new data platform built with Dynamics 365 became the cornerstone of their customer experience transformation.
The Salvation Army Switzerland deepens relationships with supporters through a CRM-based loyalty program
When the Salvation Army Switzerland needed a way to better understand and connect with donors and patrons, they worked with a Microsoft partner to create a loyalty program app with Microsoft Power Apps. The organization uses Dynamics 365 to glean insights from their data to inform where to open new stores, how to better manage secondhand shops, and to strengthen relationships with patrons. Contact TeraCloud, Inc. to learn more benefits of enabling Always On Service.
From rides to restaurants, shows, and strolls, Tivoli Gardens’ 4.5 million annual guests visit to engage in a wide variety of activities. Dynamics 365 Customer Insights makes data collected in the park and through online engagement to deliver targeted offers and promotions that will bring customers back more often for longer stays.
Solve problems more proactively by empowering agents and technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist. Check out this infographic and subscribe to learn more.
In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer’s needs. Watch this video and contact TeraCloud, Inc. to learn more about how Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster.
When the COVID-19 crisis hit, the Australian Red Cross turned to Microsoft partner Velrada to update their archaic, error-prone client case system and efficiently deliver psychological first aid to vulnerable self-isolators. Read more about how Dynamics 365 can streamline your response to your customers.
The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact TeraCloud, Inc. to find out more.