Gartner Peer Insights ‘Voice of the Customer’: CRM Lead Management
Gartner’s “Voice of the Customer” offers insights to vendors’ customer relationships through statistical data. Learn how #GartnerInc’s study in CRM lead management can inform the success of your own company when managing leads.
AEP Energy lights up personalized experiences with Dynamics 365 Customer Insights
To stand out to customers in the energy market, AEP Energy had to find a way to meet rising expectations despite being technologically outgunned by larger competition. A new data platform built with Dynamics 365 became the cornerstone of their customer experience transformation.
The Salvation Army Switzerland deepens relationships with supporters through a CRM-based loyalty program
When the Salvation Army Switzerland needed a way to better understand and connect with donors and patrons, they worked with a Microsoft partner to create a loyalty program app with Microsoft Power Apps. The organization uses Dynamics 365 to glean insights from their data to inform where to open new stores, how to better manage secondhand shops, and to strengthen relationships with patrons. Contact TeraCloud, Inc. to learn more benefits of enabling Always On Service.
Tivoli Gardens delights guests with Dynamics 365 Customer Insights
From rides to restaurants, shows, and strolls, Tivoli Gardens’ 4.5 million annual guests visit to engage in a wide variety of activities. Dynamics 365 Customer Insights makes data collected in the park and through online engagement to deliver targeted offers and promotions that will bring customers back more often for longer stays.
Remote Assist
Solve problems more proactively by empowering agents and technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist. Check out this infographic and subscribe to learn more.
Wiltshire Council improves services for 470,000 residents with Dynamics 365
In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer’s needs. Watch this video and contact TeraCloud, Inc. to learn more about how Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster.
Australian Red Cross rolls out self-isolator outreach platform in less than a week
When the COVID-19 crisis hit, the Australian Red Cross turned to Microsoft partner Velrada to update their archaic, error-prone client case system and efficiently deliver psychological first aid to vulnerable self-isolators. Read more about how Dynamics 365 can streamline your response to your customers.
Always-on customer engagement: It’s not just omnichannel anymore
The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact TeraCloud, Inc. to find out more.
How virtual agents transform the customer experience
As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact TeraCloud, Inc. to learn more about how you can enable Always On service and reach your customers 24/7.
How virtual agents transform the customer experience
As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact TeraCloud, Inc. to learn more about how you can enable Always On service and reach your customers 24/7.
