The Salvation Army Switzerland deepens relationships with supporters through a CRM-based loyalty program

When the Salvation Army Switzerland needed a way to better understand and connect with donors and patrons, they worked with a Microsoft partner to create a loyalty program app with Microsoft Power Apps. The organization uses Dynamics 365 to glean insights from their data to inform where to open new stores, how to better manage secondhand shops, and to strengthen relationships with patrons. Contact TeraCloud, Inc. to learn more benefits of enabling Always On Service. 

Tivoli Gardens delights guests with Dynamics 365 Customer Insights

From rides to restaurants, shows, and strolls, Tivoli Gardens’ 4.5 million annual guests visit to engage in a wide variety of activities. Dynamics 365 Customer Insights makes data collected in the park and through online engagement to deliver targeted offers and promotions that will bring customers back more often for longer stays. 

Remote Assist 

Solve problems more proactively by empowering agents and technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist. Check out this infographic and subscribe to learn more. 

Wiltshire Council improves services for 470,000 residents with Dynamics 365

In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer’s needs.  Watch this video and contact TeraCloud, Inc. to learn more about how Microsoft  Dynamics 365 helped them streamline their user experience and automate many of their back-office processes,  allowing them  to respond to customer needs faster. 

Always-on customer engagement: It’s not just omnichannel anymore

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact TeraCloud, Inc. to find out more.

How virtual agents transform the customer experience

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact TeraCloud, Inc. to learn more about how you can enable Always On service and reach your customers 24/7. 

How virtual agents transform the customer experience

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact TeraCloud, Inc. to learn more about how you can enable Always On service and reach your customers 24/7.