User Data Deletion Instructions
TeraCloud, Inc. respects your right to control your personal data. This page explains what data we receive when you contact us through WhatsApp, Facebook, Instagram, website live chat or our phone line, and how to ask us to delete it.
What data we receive
When you message or call TeraCloud, we may receive your name, phone number, WhatsApp or Facebook profile name, the content of your messages, any files you send, and the date and time of the conversation. We use this only to respond to you and to provide our services. We do not sell your data.
How to request deletion
You can ask us to delete your data in any of these ways:
- Email [email protected] with the subject line "Data Deletion Request" and include the phone number or account name you used to contact us.
- Send the word DELETE to our WhatsApp number, +1 (727) 408-3063.
- Call (866) 643-9927 and ask for a data deletion request.
What happens next
We will confirm receipt of your request within 3 business days and delete your conversation history and contact details from our messaging and phone systems within 30 days. We will reply to confirm when deletion is complete.
Data we may need to keep
If you are a current or former client, we may keep records we are legally required to retain, such as invoices, contracts and tax records, for as long as the law requires. These are not used for marketing.
Removing TeraCloud's access from Facebook
If you connected to TeraCloud through Facebook, you can also remove our access yourself: go to Facebook Settings & privacy → Settings → Apps and websites, find TeraCloud, and click Remove.
Questions
For any privacy question, see our Privacy Policy or contact us at [email protected] or (866) 643-9927.