August 31, 2021

HP uses artificial intelligence to transform its customer support experience

Eric Long

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.

HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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We’re here to make technology accessible to all. RT if you think that’s worth celebrating.👏 #MicrosoftTeams #Azure

We’re here to make technology accessible to all. 👏 you think that’s worth celebrating. Experts in video collaboration, the team at TeraCloud, Inc. can set you up with a @Microsoft Teams specialist to discuss implementation.

March 21, 2023

Security is Only as Good as Your Weakest Link

A recent study revealed that 50% of people admit to letting family and friends use their work-issued device. Read the blog for more insight 💡 on the “human factor” as the weakest link in security and contact a TeraCloud, Inc. @Microsoft Security expert for a deeper dive.

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March 21, 2023

Where are you on the journey to a more service-centric business? Where should you be? Reply to discuss.

Where are you on the journey to a more service-centric business? Where should you be? Tell us in the comments if you’d like to discuss.

March 21, 2023

HP uses artificial intelligence to transform its customer support experience

Eric Long

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.

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Stay Informed

More Insights

We’re here to make technology accessible to all. RT if you think that’s worth celebrating.👏 #MicrosoftTeams #Azure

Security is Only as Good as Your Weakest Link

Where are you on the journey to a more service-centric business? Where should you be? Reply to discuss.