August 31, 2021

HP uses artificial intelligence to transform its customer support experience

Eric Long

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.

HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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