HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
Security Threat Detection & Prevention Consultation
Protecting your infrastructure from adversaries is a constant battle. @Microsoft remains focused on protecting your Virtual Desktop and encourages you to book a free one-on-one discussion regarding threat detection and prevention with one of our experts.
October 3, 2022
