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HP uses AI to transform its customer support experience

Eric Long

Eric Long
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For HP Inc., customer service is a huge priority. #Microsoft analytics and #AI allow them to better serve customers, answering common questions with virtual agents and providing support staff with a wealth of troubleshooting information. Learn more about AI solutions at #HPInc with this video and contact TeraCloud, Inc. to find out more.

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HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

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