March 21, 2022

How Mercedes-Benz Transforms Technician Support

Eric Long

Mercedes-Benz relies on @Microsoft Dynamics 365 to drive ultimate customer experiences. What would the ultimate customer experience look like to your customers? Share your thoughts and watch this video for ideas on how you can use Dynamics 365 to advance your customer experience goals by increasing efficiency, speeding problem resolution and reducing costs. #MSDyn365

A global automotive icon, Mercedes-Benz is laser-focused on delivering the ultimate customer experience through the design and production of premium vehicles and superior service. This video highlights how Microsoft Dynamics 365 Remote Assist technology and HoloLens 2 helps Mercedes-Benz improve technician efficiency, speed problem resolution and reduce the impact of service-related travel on costs and the environment. Watch the video to see the connection between these capabilities and the ability of Mercedes-Benz to drive its customer experience goals.

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