Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)

Customer Experience starts from "being a customer-centric firm from the ground up" writes Ryanne Van Der Eijk's in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." She states that it must start with a company culture that is focused on customer satisfaction. It requires employee training and buy-in, not just once but rather saturated in company trainings, workflow, processes and even the hiring process. There should be no doubt to your employees that your company is centered around the customer and their experience. Read Van Der Eijk's article for tips on boosting customer experience with your business.

Share Post:

Share on facebook
Share on twitter
Share on linkedin
Share on email

Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer’s lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today’s market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, “Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients).” One of her tips is to build customer-centricity as part of your company culture. Start by defining your company’s philosophy on customer service—that’s the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.

Read More…

Stay Informed

More Insights

Top 7 Trends Every CEO Should Know About the Future of Retail

What retail trends will most define the success of your business in the future? Share your thoughts in the comments. For insight 💡from experts, get this KPMG eBook, “Top 7 Trends Every CEO Should Know About the Future of Retail.” Contact us to discuss how the team at TeraCloud, Inc. can help you address these trends with modern cloud solutions based on Microsoft Azure.

#Microsoft #Azure

Mondelez International Use Case

What’s the best way to replace an aging IT infrastructure?

Read this use case to see how Microsoft Azure helps Mondelez International maximize agility, flexibility and scalability. Comment to tell us how TeraCloud, Inc. can help your business modernize with a cloud infrastructure.

#Microsoft #Azure