Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)

Customer Experience starts from "being a customer-centric firm from the ground up" writes Ryanne Van Der Eijk's in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." She states that it must start with a company culture that is focused on customer satisfaction. It requires employee training and buy-in, not just once but rather saturated in company trainings, workflow, processes and even the hiring process. There should be no doubt to your employees that your company is centered around the customer and their experience. Read Van Der Eijk's article for tips on boosting customer experience with your business.

Share Post:

Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer’s lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today’s market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, “Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients).” One of her tips is to build customer-centricity as part of your company culture. Start by defining your company’s philosophy on customer service—that’s the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.

Read More…

Stay Informed

More Insights

Microsoft Digital Defense Report

On threat landscapes, the stakes have changed. There is a massive growth trajectory for ransomware and extortion. What is your company doing to protect itself? The Microsoft Digital Defense Report sheds light on the problem and provides actionable ransomware prevention steps. A Microsoft partner, TeraCloud, Inc. is available to discuss next steps. What are yours?

Free Azure Virtual Desktop Demo

Considering Azure Virtual Desktop for your organization? Get a closer look at the features and capabilities of Azure Virtual Desktop when you sign up for a complimentary demo.

How We Keep the Microsoft Cloud Up and Running

Curious to find out how, and where, the @Microsoft #Cloud operates?

Watch this video for a peek behind the scenes of Microsoft’s operations rooms where highly trained technicians and AI monitor the data center’s critical infrastructure.Message us if you’d like to know how TeraCloud, Inc. can help you achieve a resilient and reliable cloud infrastructure. ⛅