Seamless communication, creativity, and immediacy are key factors in the digital transformation of the customer experience. As customers face pandemic-induced circumstances driving accelerated digital adoption, companies are finding they must develop a strategy for digital transformation catering to the needs of the modern-day user. That user demands authenticity, personalization, and empathy.
If you follow Microsoft products, then you may know about Microsoft Ignite. Held annually, it generates many exciting updates and announcements in the Microsoft world.