Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you’ve done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.
Microsoft supports customers on their path to digital evolution, but it also continues to innovate its own approach to sales with tools like #Dynamics365 and #SalesNavigator. Learn how @Microsoft’s own Inside Sales team is keeping up with social listening, customer research, and innovative technology.