Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you’ve done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.
Do you develop social media strategies to align with your actual business goals, or do you post, share, tweet and like according to what you *think* your audience might want? Too many users don’t connect their goals with their strategies, according to writer Elissa Liu. Read her article, “How to Turn Your Business Goals into a Strong Social Media Strategy” and subscribe to TeraCloud, Inc. for more tips to stay ahead of the game!