In order to create a customer-centric organization, it’s imperative that you empower your employees to serve their customers. Provide training and skill development—and trust that your employees can handle the job. In his article, “How to Empower Your Employees to Be More Customer-Centric,” Phil Geldart offers guidelines on how to manage empowered employees as you strive to establish a more customer-centric company. Read his article and subscribe to TeraCloud, Inc. for more content!
Kennametal has invested heavily in Microsoft cloud technologies as part of its digital transformation journey to reduce costs, increase productivity, and empower workers to deliver superior results for their customers. In this video, see how they utilize Microsoft Azure cloud platform and services to Microsoft Dynamics 365 business applications to Microsoft 365 productivity, security, and […]
As more companies shift to remote work, Microsoft works toward making its Windows Virtual Desktop easier for users to increase productivity and security. Learn how Brad Anderson, Vice President for Microsoft 365, and his team created effortless experiences for users to provide meaningful solutions.
Virtual assistants fill an essential role in your keeping your customers engaged 24/7. @Microsoft AI solutions to common customer and internal-facing issues are automatically within your reach, freeing up staff to focus on complex requests and high-value interactions. Check out this infographic!
In some places of the world where water is not easily accessible, #DigitalTransformation is being leveraged to ensure farmers can increase their yields and increase their prosperity. Watch how Kenyan farmers like Monica, thanks to #SolarEnergy and #MicrosoftAzure, can leverage accurate data to predict rainfall and secure their families’ futures.